Return and Refund Policy

This Return and Refund Policy sets out the rules governing withdrawal from distance sales agreements, Product returns, verification of returned Products and refunds in the Geschäft online Store.

This Policy supplements Section 12 of the Terms and Conditions and should be read together with those Terms and Conditions and any applicable Detailed Terms and Conditions.

1. Right of Withdrawal

1.1. A Consumer or Entrepreneur with Consumer Rights who has concluded a distance sales agreement through the Store may withdraw from it without stating a reason within 14 days, subject to exceptions provided for by applicable law and the Terms and Conditions.

1.2. The withdrawal period begins on the date on which the Consumer or a third party designated by the Consumer other than the carrier takes possession of the Product.

Where a single Order includes multiple Products delivered separately, in batches or in parts, the period begins when possession is taken of the last Product, batch or part.

To comply with the withdrawal deadline, it is sufficient to submit a declaration of withdrawal before the deadline expires.

1.3. The Consumer may withdraw from the agreement in full or, where it covers several Products, in relation to selected Products, subject to the rules governing recalculation of discounts and other benefits specified in the Terms and Conditions and the applicable Detailed Terms and Conditions.

2. How to Request a Return

2.1. A declaration of withdrawal may in particular be submitted:

1. through the return request functionality available in the customer account section of the Store;
2. by email to: shop@geschaft.gmbh;
3. using the statutory model withdrawal form provided below the Terms and Conditions.

2.2. To access the return request functionality, the Consumer may log in to the customer account section of the Store using the email address associated with the Order.

Creating a customer account in advance is not required. The Consumer may access the relevant Order details and initiate a return by following the instructions displayed in the Store, including providing the information required to identify the Order and verify access.

2.3. Use of the model withdrawal form or the Store’s return request functionality is not mandatory.

The Consumer may submit a declaration of withdrawal in any other manner permitted by applicable law, provided it unambiguously communicates the decision to withdraw from the agreement.

2.4. Where the Consumer submits a declaration of withdrawal through the electronic return request functionality available in the Store, the Seller shall promptly send confirmation of receipt of the declaration on a durable medium, in particular to the email address associated with the Order.

Submission of a return request through the Store does not restrict the Consumer’s statutory right of withdrawal or make its exercise conditional upon the Seller’s approval of the request.

3. Returning Products

3.1. Following withdrawal, the Consumer is required to return the Product to the Seller without undue delay.

3.2. Products being returned should be sent to:

“Stripe Pack”
Przyczyna Dolna 13
67-400 Wschowa
Poland

unless the Seller specifies another return method or address.

3.3. Where the Product is not returned, the Seller may request its immediate return and, if the obligation continues not to be fulfilled, take legally permitted action to recover the Product and pursue claims arising from failure or delay in fulfilling the return obligation.

4. Return Shipping Costs

4.1. The Consumer bears the direct costs of returning the Product in connection with exercising the right of withdrawal unless the Seller expressly agrees to bear them or the Seller is required to do so under mandatory provisions of law.

4.2. The Seller may make an additional return method organised by the Seller available to the Consumer.

The terms and any cost of such service shall be presented to the Consumer before it is selected.

Use of such method is voluntary and does not restrict the Consumer’s right to return the Product independently.

5. Refunds

5.1. In the event of effective withdrawal, the Seller shall refund payments received from the Consumer relating to the part of the agreement covered by the withdrawal, in accordance with applicable law and the Terms and Conditions.

5.2. Where the Consumer withdraws from the entire agreement, the refund shall also include the cost of the original delivery of the Products to the Consumer up to the amount corresponding to the least expensive ordinary delivery method offered by the Seller for the relevant Order.

Where the Consumer selected a delivery method more expensive than the least expensive ordinary method offered by the Seller, the Seller is not required to refund the additional costs resulting from that choice.

5.3. In the event of partial withdrawal, the original delivery cost shall be refunded only to the extent required by applicable law in connection with the Products covered by the withdrawal.

5.4. The Seller shall make the refund due to the Consumer in connection with withdrawal.

The Seller may withhold the refund where entitled to do so.

5.5. A returned Product is subject to verification, in particular in terms of whether it corresponds to the Product covered by the withdrawal, completeness of the return and condition of the Product, including circumstances that may result in the Consumer being liable for diminished value.

5.6. The refund shall be made using the same payment method used by the Consumer unless the Consumer expressly agrees to another refund method that does not involve any cost to them.

6. Recalculation of Discounts and Promotional Benefits

6.1. Where the price of Products or another benefit granted in connection with an Order depended on the value, quantity, type or composition of the Products included in the Order, in the event of partial withdrawal entitlement to retain that benefit shall be recalculated on the basis of the Products remaining subject to the agreement, in accordance with Section 6 of the Terms and Conditions and the conditions applicable to the relevant benefit or Detailed Terms and Conditions made available before the Order was placed.

6.2. Where, following partial withdrawal, the Products remaining under the agreement meet the conditions for a lower discount or other benefit level, their price shall be determined taking that level into account.

Where they no longer meet the conditions for any discount or benefit level, their price shall be determined without applying the benefit dependent on the unfulfilled condition.

6.3. The amount due to the Consumer as a result of partial withdrawal shall constitute the difference between the amount actually paid by the Consumer for the Order and the price of the Products remaining subject to the agreement after recalculation of applicable discounts or other benefits, taking into account other settlements due as a result of withdrawal.

6.4. The rules governing recalculation also apply to a benefit concerning delivery costs where granting that benefit depended on reaching a specified value, quantity, type or composition of Products and the conditions governing the benefit or applicable Detailed Terms and Conditions made available before the Order was placed provided for recalculation following partial withdrawal.

Such recalculation does not affect the obligation to refund the original delivery costs to the extent that such an obligation results from mandatory provisions of law.

6.5. Detailed rules governing recalculation of discounts and other benefits granted under the “Build a Set” Discount System, including individual discount thresholds and delivery-cost benefits, are specified in the “Build a Set” Discount System Terms and Conditions.

6.6. Recalculation of a discount or other benefit following partial withdrawal does not constitute a penalty, return fee or restriction of the right of withdrawal, but serves to determine the price of Products remaining under the agreement in accordance with the benefit conditions accepted by the Customer before placing the Order.

7. Condition of Returned Products

7.1. The Consumer may inspect a Product to the extent necessary to establish its nature, characteristics and functioning, in a manner corresponding to the possibility of inspecting such Product in a physical store.

The Consumer shall be liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

7.2. When assessing any diminished value, the Seller shall take into account the actual condition of the returned Product and the effect of the Consumer’s handling of it on its subsequent commercial value.

In particular, dirt, damage, washing, wearing the Product beyond ordinary fitting, odour or other signs of use, removal, cutting or damage to tags, seals, security features or packaging components may be taken into account when determining diminished value where, in the particular case, such circumstances actually resulted in a reduction in value.

7.3. The absence, removal, breaking or damage of a tag, seal or other security feature identifying the Product does not in itself result in loss of the right of withdrawal unless a statutory exception applies to the relevant Product.

Geschäft Products are offered as limited products and individual units bear individual markings or numbers placed on tags, seals or other identification elements forming part of the completeness of the Product.

Removal, breaking, damage or loss of such an element affects the completeness and integrity of the identification of the limited unit and results in diminished commercial value.

7.4. The amount of diminished value shall be determined individually during verification of the return, taking into account in particular the type of marking removed or damaged, the condition and completeness of the Product and the effect of the circumstances identified on the possibility of resale and commercial value.

The method of settling diminished value is specified in Section 8 of this Policy.

8. Verification and Settlement of Diminished Value

8.1. Where verification of a returned Product establishes diminished value for which the Consumer is liable, the Seller shall determine the amount individually, taking into account in particular the type and extent of changes identified, condition and completeness of the Product, degree of use and the effect of these circumstances on the commercial value and possibility of resale.

8.2. The Seller shall inform the Consumer of the outcome of verification, circumstances identified as affecting the Product’s value and the amount of diminished value determined.

Diminished value shall not be imposed as an automatic charge, penalty or predetermined percentage.

8.3. Where diminished value is identified, the Seller may offer the Consumer a choice between:

1. leaving the Product with the Seller and settling the refund due taking into account the determined diminished value; or
2. having the Product returned to the Consumer after the Consumer first pays the cost of reshipment.

8.4. Where such a choice is offered, the Seller shall specify a deadline for communicating the decision.

Where option 2 is selected, the Seller shall inform the Consumer of the reshipment cost and payment method, and the Product shall be dispatched after payment is received.

8.5. Failure by the Consumer to respond does not constitute acceptance of the determined diminished value or selection of either option.

9. Exceptions to the Right of Withdrawal

9.1. The Consumer shall not have the right of withdrawal in cases specified by applicable law, including in particular agreements:

1. concerning a non-prefabricated Product manufactured according to the Consumer’s specifications or intended to satisfy the Consumer’s individual needs;
2. concerning a Product delivered in sealed packaging which cannot be returned once opened for health protection or hygiene reasons, where the packaging has been opened after delivery.

9.2. For the purposes of point 9.1(1), a Product manufactured according to the Consumer’s specifications or intended to satisfy their individual needs includes in particular a Product made, personalised or modified specifically for the Consumer at their individual request, including where modification is performed after the Product was initially delivered.

This applies in particular to shortening or other adjustment of length, narrowing, changes in cut or dimensions, individual printing, embroidery, markings or another modification agreed with the Consumer.

9.3. Selecting a Product from standard variants offered by the Seller, in particular a standard size or colour, does not constitute an individual Product modification.

9.4. The exclusion referred to in point 9.1(2) may apply in particular to certain Products having direct contact with the body, including certain types of underwear or socks, only where the statutory conditions for applying that exclusion are met, in particular where the Product was delivered in sealed packaging and cannot be returned to circulation after opening due to health protection or hygiene reasons.

10. Preorder Products

10.1. The withdrawal and return provisions set out in this Policy and Section 12 of the Terms and Conditions also apply to preorder Products, subject to applicable statutory exceptions.

11. Entrepreneurs with Consumer Rights

11.1. The provisions of this Policy relating to Consumers shall apply to Entrepreneurs with Consumer Rights to the extent arising from applicable law.

12. Final Provisions and Contact

12.1. This Policy supplements the Terms and Conditions of the Geschäft online Store and does not replace them or limit any statutory rights available to Consumers or Entrepreneurs with Consumer Rights.

12.2. Matters not expressly regulated in this Policy shall be governed by the Terms and Conditions and applicable provisions of law.

12.3. For questions concerning withdrawals, returns, verification of returned Products or refunds, please contact:

shop@geschaft.gmbh