Orders are typically prepared for shipment within 1–4 days depending on the order load. In the event of an out-of-stock item, processing may take up 3–5 days. Please note that during peak seasons, such as Christmas or Black Friday, processing times may be slightly longer.

In-stock items are typically delivered to our customers within 3 to 5 days.

All pre-order items are processed according to the timeline provided on the specific product page in our online store. Once the pre-ordered items arrive at our warehouse, we will dispatch them immediately. Any currently in-stock items from your order will be shipped separately on the day the order is placed, unless stated otherwise during checkout.

The shipping cost depends on the total weight of the package and the country of shipment. It’s automatically generated during the checkout.
For orders meeting a specified value threshold, a delivery discount may be applied and shown as a separate line item during checkout.

To initiate a return or exchange, please contact us at shop@geschaft.gmbh within 14 days of receiving your order. In your message, please include your order number and details of your request.

Exchanges (different size)
If you would like to exchange a product for a different size:

1. send us an email including:
- your order number
- the size you would like to exchange for
2. in response, you will receive the return address and instructions for paying the reshipping costs
3. The exchanged products should be shipped without undue delay, no later than within 7 days of submitting the statement

Once we receive your package:
1. we verify the condition of the product (no damage or signs of wear)
2. we check if the tag and label are still attached

After successful verification, we will send the new size.

Exchange conditions:
1. the product must show no signs of use
2. the tag and label must still be attached
3. payment for reshipping is required (even if the original shipping was free – details will be provided via email)

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Returns

After submitting your return request:
1. send the product back to the address provided by us
2. Returned products should be shipped without undue delay, no later than within 7 days from the submission of the statement.

Return conditions:
1. the product should be in a condition allowing resale, without signs of use beyond what is necessary to try it on
2. the tag and label must still be attached

Refund policy:
Refunds are processed in accordance with applicable consumer law.
The Customer bears the direct cost of returning the product.
If a return concerns only part of the order and the value of the remaining products no longer meets the conditions for a delivery discount, the discount may be recalculated and reflected in the refund amount.


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Unclaimed orders

If an order is not collected and is returned to us:
1. you can choose between reshipping or a refund

In both cases, the following fees apply:
1. return shipping costs + reshipping costs (equivalent to double shipping fees)
2. for reshipping – you will need to cover these costs
3. for refunds – the refund amount will be reduced by these costs

If you have any questions, feel free to contact us at shop@geschaft.gmbh.