Question 1

How long does it take to process my order?

Accepted Answer

Orders are typically prepared for shipment within 1–4 days depending on the order load. In the event of an out-of-stock item, processing may take up 3–5 days. Please note that during peak seasons, such as Christmas or Black Friday, processing times may be slightly longer.

Question 2

When will my order be shipped, and how long will it take to arrive?

Accepted Answer

In-stock items are typically delivered to our customers within 3 to 5 days.

Question 3

How are pre-orders processed and shipped?

Accepted Answer

All pre-order items are processed according to the timeline provided on the specific product page in our online store. Once the pre-ordered items arrive at our warehouse, we will dispatch them immediately. Any currently in-stock items from your order will be shipped separately on the day the order is placed, unless stated otherwise during checkout.

Question 4

What is shipping cost to my country?

Accepted Answer

The shipping cost depends on the total weight of the package and the country of shipment. It’s automatically generated during the checkout.
For orders meeting a specified value threshold, a delivery discount may be applied and shown as a separate line item during checkout.

Question 5

Do I need to pay clearance & service fees?

Accepted Answer

Orders shipped outside the European Union may be subject to import taxes and additional fees. These charges are determined by the destination country’s customs authorities or the shipping carrier and are beyond our control. They are not collected by the store and are not refundable by the store. By placing an order, the buyer acknowledges the possibility of additional import charges and agrees to bear responsibility for them. Customs regulations and fees may change over time.

Question 6

Do I need to pay customs duties for shipments to the USA?

Accepted Answer

Yes. For all parcels shipped on or after August 29, 2025, U.S. Customs will apply an import duty fee. This also applies to preorder items purchased earlier but shipped after that date.
Customs duties:
• Base duty currently set at 15%, but nothing is set in stone and it may be higher or lower later on.
Duty connected charges that will apply:
• Disbursement fee (UPS): 2% of the customs amount covered by UPS (min. $14 USD)
• State sales tax: 0–8.5% depending on the state
Additional possible charges (applied only in specific cases):
• Payment handling fee: $12 USD if duties are paid by cash or traditional bank transfer instead of UPS online payment
• Storage fees if duties are not paid on time:
• First 2 days free
• From day 3: $25 + $0.05/lb per day
• From day 7: $25 + $0.10/lb per day
• From day 15: transfer to General Order warehouse (extra fees, risk of confiscation after 6 months)
⚠️ Important: Payment of customs duties rests entirely with the buyer. These fees are not included at checkout and must be paid directly upon delivery. If the buyer refuses to pay and the parcel is returned, all return and storage costs will be deducted from the order value before any refund is processed. Customs regulations and fees may change and are determined by local authorities and carriers.
Please note: If your order ships after Aug 29, U.S. Customs will add a duty fee. Some U.S. states may also add their own local duties or sales taxes on top of federal customs fees.

Question 7

What is the estimated delivery time?

Accepted Answer

We are based in Poland (Europe). Estimated delivery times are as follows:
Estimated time:
&#8211; Poland: 1–2 business days
&#8211; Europe (Mainland) via UPS: 2–4 business days
&#8211; Europe (Islands) via Poczta Polska: 3–4 weeks
&#8211; UK & Ireland via UPS: 5–6 business days
&#8211; USA via UPS: 7–10 business days
&#8211; Canada via Poczta Polska: 4–7 weeks
&#8211; Mexico & South America via Poczta Polska: 4–5 weeks
&#8211; Russia: Shipping unavailable
&#8211; Asia via Poczta Polska: 2–4 weeks
&#8211; Africa via Poczta Polska: 2–4 weeks
&#8211; Australia via Poczta Polska: 4–7 weeks

Question 8

Will I get a tracking number?

Accepted Answer

All packages have tracking numbers that we email you once we ship the parcels. It works fine for domestic shipping but it doesn’t always work for international shipping.
Unfortunately as for the USA and Canada the tracking does not work – once the package arrives in these countries the tracking is no longer updated – the package gets a new tracking number from the local post office but they don’t notify the sender (nor recipient) about it. So there’s no way to check where the package is and when it will arrive. We understand that this situation can be frustrating. Please contact us if the parcel does not arrive within 7 weeks.

Question 9

Is my parcel safe from transit damage?

Accepted Answer

We take great care to pack all our items securely to minimize the risk of damage during transit.
• Apparel items (such as T-shirts, hoodies, and trousers) are folded and packed in durable, moisture-resistant shipping bags or boxes, depending on the order size and contents.
Despite our best efforts, once a parcel is handed over to the shipping carrier, we have no control over how it is handled. While transit damage is rare, we recommend inspecting your package upon delivery and contacting us with photos if any item arrives damaged – we’ll do our best to help. This does not affect the Customer’s statutory rights.

Question 10

What can I do when there's something wrong with my package?

Accepted Answer

If something seems wrong with your package — whether it’s damaged, incomplete, or an item is incorrect — don’t worry, we’ve got your back.
Here’s what to do:
1. Take clear photos of:
• the packaging (outside and inside),
• the shipping label,
• and the item(s) in question.
2. Contact us by replying to the order confirmation or via our contact form as soon as possible (preferably within 7 days of receiving the package). Please include:
• your order number,
• a brief description of the issue,
• and the photos.
3. We’ll investigate the issue on our side, and if necessary, contact the carrier to check what went wrong during transit.
4. Based on what we find, we’ll offer you a suitable solution — whether it’s a replacement, a refund, or partial refund, depending on the issue.
We always want to make sure you’re happy with what you receive, so don’t hesitate to reach out. We’re here to help!

Question 11

What is your return and exchange policy?

Accepted Answer

To initiate a return or exchange, please contact us at shop@geschaft.gmbh within 14 days of receiving your order. In your message, please include your order number and details of your request.
Exchanges (different size)
If you would like to exchange a product for a different size:
1. send us an email including:
* your order number
* the size you would like to exchange for
2. in response, you will receive the return address and instructions for paying the reshipping costs
3. the product should be shipped without undue delay, preferably within 7 days of receiving our instructions
Once we receive your package:
1. we verify the condition of the product
2. we check whether the product is complete, including its tags, labels and individual identifying elements
After successful verification and subject to availability, we will send the new size.
Exchange conditions:
1. the product must be in a condition allowing it to be resold as a full-value item and must show no signs of wear, washing, stains or damage
2. all tags, labels and individual identifying elements must remain intact
3. payment for reshipping is required, even if a delivery discount applied to the original order – details will be provided via email
The exchange of a product for a different size is a voluntary service offered by Geschäft and does not limit your statutory right of withdrawal or your rights in the event of a product’s lack of conformity with the contract.
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If you are a consumer, you may withdraw from the sales contract within 14 days of receiving the product.
After submitting your return request:
1. send the product back to the address provided by us
2. the product should be shipped without undue delay, no later than within 14 days from the date on which you exercised your right of withdrawal
Return conditions:
1. you may inspect and try on the product to the extent necessary to establish its nature, characteristics and functioning
2. if the product has been handled or used beyond this extent, you may be responsible for any resulting diminished value
3. a missing or damaged tag, label, seal or other identifying element does not automatically result in the loss of your right of withdrawal. However, it may be taken into account when individually assessing any diminished value if it has actually affected the completeness or commercial value of the product
More information on how diminished value is assessed can be found in the FAQ section “Can I return a Product without its tag or with signs of use?”
Refund policy:
Refunds are processed in accordance with applicable consumer law and the Store Terms and Conditions.
The Customer bears the direct cost of returning the product.
If a return concerns only part of the order and the value of the remaining products no longer meets the conditions for a discount, including a delivery discount, the discount may be recalculated in accordance with the Discount System Rules and the Store Terms and Conditions and reflected in the refund amount.
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Unclaimed orders
If an order is not collected and is returned to us:
1. you can contact us to arrange reshipping or a refund
2. we may charge the actual and reasonable costs incurred as a result of the order not being collected, including the direct cost of returning the parcel to us
3. if you request reshipping, you will also be required to cover the cost of the new shipment
4. in the case of a refund, the actual and reasonable costs resulting from the unclaimed parcel may be deducted from the amount refunded, where permitted by applicable law
We do not apply fixed penalties or automatic “double shipping fees” for unclaimed orders.
If you have any questions, feel free to contact us at shop@geschaft.gmbh.

Question 12

Can I return a Product without its tag or with signs of use?

Accepted Answer

Yes. A missing or damaged tag, seal or other identifying element does not automatically result in the loss of your right of withdrawal. However, consumers are responsible for any diminished value of a Product resulting from handling or use beyond what is necessary to establish its nature, characteristics and functioning – in particular, beyond ordinary inspection and trying on of the Product.
When assessing any diminished value, we may take into account, among other things, dirt or stains, make-up marks, washing, damage to the fabric, stretching or other signs of wear, odours such as perfume, smoke or perspiration, as well as the removal, absence or damage of tags, seals and individual markings or numbers identifying a limited-edition item.
Each case is assessed individually. For example, minor dirt that can be removed may affect the value of a Product to a lesser extent than a permanent stain, damage to the fabric or a condition that prevents the Product from being resold as a full-value item. Similarly, a missing or damaged tag, seal or individual marking may affect the Product’s value differently depending on the type of marking and its importance to the completeness and commercial value of the particular item.
We do not apply automatic charges, penalties or predetermined percentage deductions. Any diminished value is determined individually based on the actual condition of the returned Product and the impact of the identified changes on its commercial value. Detailed rules are set out in § 12 of the Store Terms and Conditions.

Question 13

How does the “Build Your Set” discount work and what happens if I return only part of my order?

Accepted Answer

Under our “Build Your Set” discount system, the discount depends on the total value of qualifying Products in your cart, calculated using their regular prices before any discount is applied. Once the relevant threshold is reached, the system automatically applies the highest discount for which you are eligible.
Current discount thresholds:
PLN 399 / €129 / SEK 1,495 – 100% delivery discount
PLN 650 / €179 / SEK 1,995 – 10% discount
PLN 1,000 / €279 / SEK 3,095 – 15% discount
PLN 1,400 / €389 / SEK 4,295 – 20% discount, exclusively for GSFT DOERS CLUB members
If you are not a GSFT DOERS CLUB member, the maximum percentage discount available to you is 15%, even if your cart exceeds the highest threshold.
Discounts apply only to Products qualifying for the system. Sale and outlet Products, gift cards and delivery costs do not count towards reaching a discount threshold. Detailed rules are set out in the “Build Your Set” Discount System Rules.

Question 14

What happens to my “Build Your Set” discount if I return only part of my order?

Accepted Answer

If your Order received a discount under the “Build Your Set” discount system and you subsequently return only some of the Products included in that Order, we will recalculate the value of the qualifying Products you keep based on their regular prices.
If the value of the Products you keep still meets the threshold under which your original discount was granted, your discount remains unchanged.
If, after the partial return, the value of the Products you keep qualifies only for a lower “Build Your Set” threshold, the discount will be recalculated accordingly. If the remaining Products no longer meet any percentage discount threshold, they will be recalculated without a percentage discount.
Example: as a GSFT DOERS CLUB member, you purchase qualifying Products with a total regular value of PLN 1,450 and receive a 20% discount under the “Build Your Set” system. You then return part of the Order and keep Products with a regular value of PLN 1,100. The remaining Products now qualify for the 15% threshold, so their price will be recalculated using the 15% discount and the resulting difference will be reflected in your refund amount.
Similarly, if you received a 100% delivery discount under the “Build Your Set” system and, after a partial return, the value of the Products you keep no longer meets the applicable threshold, the delivery discount may also be recalculated accordingly.
This is not a return fee or penalty. It is a recalculation of the Order price based on the “Build Your Set” discount conditions applicable to the Products you ultimately keep.
Detailed rules are set out in the “Build Your Set” Discount System Rules.

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